We always want happy customers! If you are unhappy with your product, we offer 30 days after you receive your products to return it. All products have to be returned in their original condition and in their original bags and boxes, as well as all protective packaging and labels. Please do not write or put any labels on the packaging.
Customer is responsible for return shipping costs.
Please follow these steps when returning a product to us:
- Always contact firstname.lastname@example.org so we can send you a return sheet as well as a return ID number.
- Send your product with the return sheet inside the box to:
Mima Scandinavia / InfoTech AB
556 26 Jönköping
Defect Products & Complaints
If something were to be defect with your product, please contact email@example.com before you send it back to us. Mima Scandinavia complies with Konsumentsköpslagen for complaints, read further at www.konsumentverket.se.
For any returns, we can only refund to the initial payment method. If you paid through Klarna, we will adjust the invoice for you. If you paid with debit- or credit card, we can only refund to the card the product was initially purchased with. Please allow up to 3 business days to process refunds after we receive the return. You will always get a confirmation email once we have received your return and processed your refund.
In case of dispute
We follow Allmänna Reklamationsnämnden (www.arn.se).